The Petnet SmartFeeder—which lets users automate the supply of portions of food to their cats or dogs at home with the help of a smartphone application—has been blasted on Twitter by impacted
System Update: We are investigating a system outage that may affect customers using the SmartFeeder (2nd Gen). Scheduled automatic feeds will still dispense on at the desired time although SmartFeeders will appear offline. Sorry for any inconvenience that this may cause.
— Petnet Support (@petnetiosupport) February 14, 2020
System Update: Our team is working closely with our third-party service provider in regards to the outage affecting the SmartFeeder (2nd Gen). We hope to release more information as we learn more. We apologize for this inconvenience.
— Petnet Support (@petnetiosupport) February 18, 2020
System Update: SmartFeeders and App functionality have been restored. If you see a red ring, please power cycle your SmartFeeder by turning it off and on from the power switch. For further assistance, see our reconnection steps listed on our support page. https://t.co/QSjrLCxU6m
— Petnet Support (@petnetiosupport) February 21, 2020
My cat starved for over a week. Tech support with your company stinks. So glad I returned mine. I have been so vocal, I thought you shut down. Talk to your customers don't hide or ignore. Terrible experience.
— Cul Blu (@mrculblu) February 21, 2020
@petnetiosupport @Petnetio @amazon @amazonlaunchpad All my boys wanted to do was have dinner but thanks to PetNet and never responding to 30+ emails and server outages and now jammed units for weeks and bounced customer Srvc emails crickets.#hungry pic.twitter.com/g8p6cYueGW
— Eric Fishon (@eman1061) February 15, 2020
— Oren Roth-Eisenberg (@orentalks) February 21, 2020
Petnet seems to have shut down services and folded up shop on the Thursday before a long weekend, leaving feeders (of people away from home) completely inoperable. Hey @internetofshit, has any other device potentially killed pets? Because that seems possible here. https://t.co/R2nkOaGA04
— Dave Temkin (@dtemkin) February 17, 2020